Terms and Conditions


Updated on: May 2023




Merchant Bay is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when you use our website (www.merchantbay.com). Please read these Terms carefully before using our Website.


Acceptance of Terms

By accessing or using our Website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this Website.


Privacy Policy

Our Privacy Policy governs the processing of all personal data collected from you in connection with your use of the Website. By using the Website, you consent to all actions taken by us with respect to your personal data in compliance with our Privacy Policy.


Use of Website

You may use our Website only for lawful purposes and in accordance with these Terms. You agree not to use our Website:

  • In any way that violates any applicable federal, state, local, or international law or regulation.
  • To transmit any material that is defamatory, abusive, or contains hate speech.
  • To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm merchantbay.com or users of the Website or expose them to liability.
  • To impersonate or attempt to impersonate merchantbay.com, an employee of merchantbay.com, another user, or any other person or entity.
  • To distribute malware or engage in any activity that interferes with the proper functioning of the site.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by merchantbay.com, may harm merchantbay.com or users of the Website or expose them to liability.


Intellectual Property Rights

Users retain ownership of the intellectual property rights in their user-generated content. However, by uploading content to the site, users grant Merchant Bay a non- exclusive, royalty-free, worldwide, and perpetual license to use, display, and reproduce the content on the platform and in marketing materials.


Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.


What Data We Collect

We collect information from you when you register on our site. During registration, you may be asked to enter your name, email address, phone number, or other details to help you with your experience.


How We Use Your Information

We may use the information we collect from you when you register, send an RFQ, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey, or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.


How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.


Data Retention and Deletion

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements. Data no longer needed for these purposes will be deleted or anonymized.


Third-party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.



We use cookies to understand and save user's preferences for future visits and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.


Access to your Personal Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at privacy@merchantbay.com.



We reserve the right to terminate your access to the Website or any portion thereof, at any time without notice, for any reason whatsoever.


Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without giving effect to any principles of conflicts of law. You agree that any legal action or proceeding between merchantbay.com and you for any purpose concerning these Terms or the Website shall be brought exclusively in a court of competent jurisdiction sitting in Bangladesh.



We reserve the right to modify or amend these Terms at any time and for any reason. Any changes to these Terms will be posted on this page, and your continued use of the Website after any such changes have been made constitutes acceptance of those changes.


Changes to Our Privacy Policy

We may change this policy from time to time. Any changes will be immediately posted on our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.

By using our site, you consent to our privacy policy. If there are any questions regarding this privacy policy, you may contact us using the information below:


Merchant Bay Address:

Meem Tower, Level 8, House 18, Road 12, Sector 6, Uttara, Dhaka -1230, Bangladesh
Email: contact@merchantbay.com
Phone: +8801757422480

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