Frequently Asked Questions
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What is Merchant Bay Limited?
Merchant Bay is an e-supply chain platform and SaaS provider for the readymade garment industry.
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What are the services Merchant Bay offers?
Merchant Bay offers an easy access point to Bangladesh RMG industry. From design, product development and material sourcing, Merchant Bay has it all in one place so that your sourcing experience become easy, transparent and traceable.
Merchant Bay does this by making Bangladesh's RMG supply chain visible. Supplier profiles are elaborate and made to increase trust and global reach. Manufacturers can also source raw materials and subscribe to Smart Order Management Dashboard to increase their operational efficiency.
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What makes Merchant Bay unique?
Merchant Bay is the only platform providing the easy and simple one click accesses to the Bangladesh RMG industry. You can bring your ideas into reality with Merchant Bay's vertically integrated RMG supply chain.
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What products can I buy from Merchant Bay?
You can source anything related to RMG manufacturing from Merchant Bay. We have a diverse product catalog ranging from design, textile, yarn, trims and accessories.
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What is the price range for Merchant Bay's products?
Price largely depends on design and volume. To get the price for your design send us a Request for Quotation.
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What if I need to modify a product, like I need to attach my logo in design?
You can modify a design to your needs. You can also develop your own design with Merchant Bay Studio.
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What to do if I don't find what I am looking for?
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What is an RFQ?
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What to do if I don't receive any reply on my RFQ?
Report a complaint or Contact Merchant Bay, we will get in touch with you as soon as possible.
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What is a Smart Order Management Dashboard?
Smart Order Management Dashboard provides easy actionable data to help ease the burden of maintaining multiple orders. Smart OMD reduces order complexities and increases efficiency.
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What modules Merchant Bay offers in Order Management Dashboard?
Merchant Bay offers solutions for merchandising, production monitoring, BTB monitoring, and store management.
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How can I buy from Merchant Bay?
You can access the catalog of designs, library of textile, yarn and accessories and/or send us an RFQ. We match your query with the best supplier of your interest within 48 hours.
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How can I sell in Merchant Bay?
Sign up to Merchant Bay then open a business profile and list out your designs, production samples and ready stock products.
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How can I open my business profile in Merchant Bay?
You can open a business profile through a business profile builder. For that you need to have a supplier account in Merchant Bay. Once your supplier account is created you can click the Join MB Pool Button and start building your Business Profile.
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How can I connect with Merchant Bay?
You can connect with Merchant Bay through clicking the Talk to us button and setting up an appointment.
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How can I verify my business profile?
After you create a business profile, a Merchant Bay representative will contact you to discuss the verification process.
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How to post an RFQ?
You can post RFQ by clicking on the Submit a Request for Quotation button. Provide the necessary details and click submit.
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How does RFQ work?
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How long does product development take in Merchant Bay?
Product development is subject to product complexity. We promise industry leading development time.
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How can I get latest updates from Merchant Bay?
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Can I buy from abroad?
Yes, you can buy from Merchant Bay from anywhere in the world.
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Can I buy one piece?
Merchant Bay offers products based on MOQ (Minimum Order Quantity), however if any supplier offers MOQ of 1 piece then it’s possible to buy one piece.
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Can I open multiple business profiles?
Yes, you can open business profiles for each of your unique production unites.
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Can I assign a representative in a profile?
Yes, you can assign a representative. In fact, it's recommended to assign a representative to a business profile.
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Can I sell my designs in Merchant Bay?
You can contact Merchant Bay to get the process started.
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Can Merchant Bay manage the compliance and regulatory aspect of a product?
Merchant Bay suppliers are compliant and they all have the necessary certifications and regulatory standards applicable in their respective sector. Merchant Bay keeps updated information related to compliance and regulatory information in the profile so that you always get the best suggestion.
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Does Merchant Bay have a Mobile App?
Yes, the Merchant Bay app is available in both Android and IOS. Links are ….
IOS: https://apps.apple.com/us/app/merchant-bay/id1590720968
Android: https://play.google.com/store/apps/details?id=com.sayemgroup.merchantbay
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Which Country is Merchant Bay Based in?
Merchant Bay is registered in Bangladesh & Singapore.
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Does Merchant Bay share my data with anyone?
No, your data is private and Merchant Bay does not share your data with anyone.
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Does Merchant Bay offer design support?
Yes, Merchant Bay has a world class design team for customer design support.
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Are Merchant Bay in-house designers up-to-date with latest fashion trends?
Yes, Merchant Bay's designers constantly stay up-to-date with latest trends in fashion.
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Do Merchant Bay work with start-up brands and small businesses?
Yes, Merchant Bay empowers new brands and SME factories to source and operate efficiently. To know more Book a Call.
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Do Merchant Bay have factory support?
Yes, Merchant Bay has vast suppliers in its supplier pool.
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Do Merchant Bay have sample support?
Merchant Bay provides sample support.
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Do Merchant Bay have merchandiser support?
Yes, Merchant Bay has experienced merchandisers to provide user support.